Help & FAQ
Answers to the most common questions. Can't find what you're looking for? Reach out to support and we'll help directly.
What is Callup.gg?
A competitive gaming social platform. Upload clips to build a profile, get coached by pros, find teammates through LFG, and get discovered by scouts.
Is Callup.gg free to use?
Yes. Core features - uploading clips, browsing the feed, creating up to 10 LFG posts per day per type, following players, purchasing clip/profile boosts, and one full AI Replay Coach review every day - are free. Pro ($12.99/mo USD) raises LFG limits to 50/day per type, adds more reviews a day with the trend chart, targeted drills, and coach takeaway on every report, plus an ad-free feed with no daily view cap, extended clip analytics, and 5-minute uploads. AI Replay Coach also sells as credit packs.
How does AI Replay Coach work?
Upload a clip or match replay (up to 20 minutes), pick your game and goal (e.g. “aim improvement” or “rotation decisions”), and we'll send back a structured review with timestamped observations within a few minutes. Currently supports Valorant, CS2, League of Legends, Rocket League, Overwatch, Apex Legends, and Deadlock.
What video formats are supported?
Clips: up to 2 minutes for free users, up to 5 minutes for Pro, .mp4 / .mov / .m4v, max 500 MB free and 1 GB on Pro. Replays (AI analysis): up to 20 minutes, same formats, max 300 MB. We strip EXIF + GPS metadata from your uploads automatically.
How do I become a coach?
Apply at callup.gg/coaches/apply. Tell us your games, rank, coaching style, and availability, then set your package tiers. Your profile hits the marketplace the moment you submit, with no approval queue to wait on.
What's the Clip of the Day?
Each day we pick one community clip to feature - scored by engagement, recency, and boost signals. Winners get a badge on their clip and profile. Any uploaded clip is eligible.
How do I report or block someone?
Every clip, profile, and LFG post has a report / block option in its menu. Every report lands in our moderation queue and we work through them as fast as we can. Blocked accounts can't message you, see your content, or appear in your feed.
How do I cancel my Pro subscription?
On iOS: Settings → Apple ID → Subscriptions → Callup.gg → Cancel. On the web: Profile then Settings then the Subscription section. Cancellation takes effect at the end of the current billing period - you keep Pro access until then.
How do I delete my account?
On iOS: Settings → Delete Account. On the web: Profile → Settings → Delete Account. Your account goes dark immediately and is permanently erased after 30 days. Changed your mind? Sign back in within that window and we'll offer to call it off.
Something isn't working - how do I get help?
Open /support and send us a message with your username and a short description of the problem. For bugs, a screenshot helps. We typically reply within 1 business day.
Callup Desktop - where do my captured clips live on disk?
On Windows, captures are saved as .mp4 files under %USERPROFILE%\Videos\Callup\. The local queue database (an SQLite file) sits alongside them at %USERPROFILE%\Videos\Callup\.queue\queue.db. Open the queue inside the desktop app for a friendlier view with previews, edit, and publish buttons.
Callup Desktop - how do I uninstall? Does it delete my clips?
Use Windows Settings → Apps → Installed apps → Callup Desktop → Uninstall. By default the uninstaller removes only the program files and your encrypted sign-in token; your captured .mp4 clips and the local queue at %USERPROFILE%\Videos\Callup\ stay on disk so you don't lose footage you might want to publish later. Delete that folder by hand if you also want the clips gone.
Callup Desktop - what does it actually capture?
While a supported game is the foreground window, the desktop app keeps a rolling buffer of the last few seconds of your game window's video plus your system audio. When you press the capture hotkey (default F9), that buffer is saved as a local .mp4. System audio means anything playing on your speakers or headphones- including a Discord call, browser tab, or video conference - gets included. Nothing is sent to Callup servers until you choose to publish a clip from the queue. The desktop app uses Microsoft's Windows.Graphics.Capture API and only attaches to the game window - never your full desktop, never other applications.
Callup Desktop - how is this different from OBS?
Both use the same Microsoft screen-capture API ( Windows.Graphics.Capture), so the on-system footprint is similar and anti-cheat compatibility profiles are similar. The big difference is focus: OBS is a general-purpose streaming + recording suite you configure scene-by-scene; Callup Desktop is a one-button clipper that watches the foreground game and lets you save the last few seconds with a single hotkey, then publish straight to your Callup feed. Callup Desktop never injects DLLs into game processes, never hooks DXGI/D3D, and never loads vendor encoder DLLs directly - hardware encoding goes through Media Foundation only.
Still stuck?
Drop us a note via /support - we reply within 1 business day.