Refund Policy

Effective date: September 15, 2026

This policy covers purchases of Callup.gg products, operated by 17811659 Canada Inc. ("Callup", "we"). It supplements the Terms of Service.

1. What you can buy

Everything sold on Callup is software we build and deliver ourselves:

Callup Pro, a subscription billed monthly or yearly.
Energy, one-time packs of credits consumed by AI replay analyses.
Boosts, time-limited promotion of your own clip or profile in the Callup feed.
Team plans for esports organisations using our recruiting tools, billed monthly.

Callup does not sell coaching sessions or any other human-delivered service, and never handles payment between players and coaches. The coach directory is free to list in and free to browse.

2. Purchases made on callup.gg

Purchases made on our website are sold and processed by our merchant of record, Paddle. Paddle handles payment, invoicing, and refunds, and Paddle's refund policy applies to every purchase made on callup.gg.

To request a refund, either contact Paddle directly at paddle.net with your order details, or email support@callup.gg and we will raise it with Paddle for you. Approved refunds return to the original payment method; your bank decides how long that takes, typically five to ten business days.

3. Subscriptions

You can cancel at any time from Settings. Your plan stays active until the end of the period you have already paid for, and it will not renew. Free trials convert to a paid plan at the end of the trial unless cancelled first, and we send a reminder before the first charge.

4. Purchases made in the iOS app

Purchases made inside the Callup iOS app are processed by Apple. Apple's refund policy applies and refund requests go through reportaproblem.apple.com. We cannot issue refunds for App Store purchases ourselves.

5. What a refund does to your account

A refund or chargeback removes the thing it paid for: a refunded subscription ends, refunded Energy is removed from your balance, and a refunded Boost stops. This happens automatically.

6. Where the law gives you more

Nothing in this policy limits rights you have under the consumer protection law of the place you live.

7. Changes

We may update this policy. The effective date at the top will change when we do, and material changes will be announced in the app.